Refund policy
We want buyers to understand the product before committing. The sales page describes the curriculum, duration, format and licence included.
Individual purchases
You may request a refund within 14 calendar days of purchase if you have not completed more than 20% of the course and have not downloaded or substantially used the protected materials. Mandatory consumer cancellation rights remain unaffected.
Team and Business licences
Requests made within 14 days will be reviewed for unused seats. Activated or substantially used seats are normally non-refundable. Any agreed refund is returned to the original payment method.
Duplicate or incorrect charges
Duplicate charges and technical billing errors will be corrected promptly after verification.
How to request
Email support@routinesmith.com with the purchaser email, invoice number and reason. Do not send card details.